DELIVERY INFORMATION
At Mooipote, we’re committed to delivering your packag swiftly and securely, no matter where you are. We offer reliable delivery options to ensure your order reaches you in perfect condition, anywhere in South-Africa.
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Where does Mooipote courier to?
We deliver nationwide, anywhere in South-Africa for R85. Spend R1250 or more and receive FREE DELIVERY with your order!
Delivery takes between 2-5 business days. -
What's inside?
We are making sure that you feel special when ordering at us!
We handle and pack your order with love and care. Every order contains a special thank you note, posters, free dog treat and more!
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What you can expect?
Delivered in a hard cardboard box that protects your goodies from us. Carefully finishing off your package with bubble wrap to ensure a save delivery.
Below, you'll find all the details you need about our delivery processes, estimated delivery times, and costs. We're here to make your shopping experience as seamless as possible, so if you have any questions or need further assistance, don’t hesitate to reach out to our customer support team.
DELIVERY FAQ's
How long does it take to get my package?
Delivery takes about 2-5 working days from when your order has been fulfilled. E.g. If you order on a Saturday, your package will be out for delivery on Monday and will reach you within that week.
On average this is when you can expect your delivery:
- Cape Town and surrounds: ±2-4 working days
- Main Centres (Johannesburg, Pretoria, Durban, etc.): ± 2-5 working days
- Outlying Areas: ± 3-5 working days
That gives us enough time to check your order, make sure everything is working and not damaged, pack it and deliver it to you.
You will receive a confirmation email with a tracking number which you can use to track your parcel all the way to your door. You can also track your order by visiting the "Track Your Order" section under "Delivery" on our website navigation. All you need is your order number!
Please note: During big sale days, there might be a slight delay.
How can I get FREE delivery?
All orders above R1250 qualify for free delivery, even on major sale days!
Add Items to your cart, go to the check-out page and the shipping/ delivery will automatically jump to zero. Digital products do not contribute to the free shipping amount.
Who should I contact for delivery/ courier issues?
If you experience any issues with your delivery after you have received your delivery confirmation email, please contact support@thecourierguy.co.za with your name, address, tracking number and description of your issue.
The team at The Courier Guy will be able to assist you directly.
If you have any queries before your package is on its way to you, you're welcome to contact us at info@mooipote.com for assistance.
TRACK YOUR ORDER
After we send your order out, you will receive an Email from us with your waybill number and link to track your order.
You will be informed by the Courier company for any updates on your delivery status.
Delivery companies we use: Pudo/ Courier Guy